CMAJ • April 28, 2009; 180 (9). doi:10.1503/cmaj.081659.
© 2009 Canadian Medical Association or its licensors
All editorial matter in CMAJ represents the opinions of the authors and not necessarily those of the Canadian Medical Association.
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Effect of an interactive voice response system on oral anticoagulant management

Natalie Oake, MSc, Carl van Walraven, MD MSc, Marc A. Rodger, MD MSc and Alan J. Forster, MD MSc

From the Clinical Epidemiology Program (Oake, van Walraven, Rodger, Forster), Ottawa Health Research Institute, The Ottawa Hospital; the Department of Medicine (van Walraven, Rodger, Forster), University of Ottawa, Ottawa, Ont.; and the Institute for Clinical Evaluative Sciences (van Walraven), Toronto, Ont.


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  		Table 1: Characteristics of the study population

 

Figure 112
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  		Figure 1: Flow diagram of patient recruitment, follow-up and analysis. Note: IVRS = interactive voice response system.

 

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  		Table 2: Patients’ satisfaction with the interactive voice response system

 

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  		Table 3: Overall utility of the interactive voice response system*